Frequently asked questions
Straightforward answers about insurance, cost, what to expect, and how Fascial Counterstrain works.
Insurance & Cost
Do you take insurance?
No — Conway Physical Therapy is a cash-based practice. I don't bill insurance, verify benefits, or submit claims on your behalf, and care is paid for directly at the time of service. A basic payment receipt is available on request. Being cash-based is what makes the longer, one-on-one visits possible: your care is guided by clinical reasoning and your goals, rather than by insurance visit limits or billing rules.
How much does it cost?
Treatment visits are $135 as a founding-patient rate (regularly $150) for a focused 75-minute, one-on-one visit. Initial evaluations are $175 as a founding-patient rate (regularly $200) and run about 120 minutes, including a full history, a thorough assessment, and time to begin treatment. These introductory rates are available while I build my practice. Payment is simple and transparent, and a basic payment receipt is available on request.
How do I pay?
Payment is due at the time of service. Cash or check is preferred, and cards are also accepted. A basic payment receipt is available on request, and is typically eligible for HSA/FSA reimbursement (check with your plan administrator).
Do I need a referral?
You can schedule directly — no referral is needed to book an evaluation or discovery call. In some situations Wisconsin law asks me to coordinate with your physician or the provider who diagnosed you; if that applies, I'll handle it with you at your first visit.
About the Care
What is Fascial Counterstrain?
It's a gentle, highly specific form of hands-on physical therapy that helps identify which tissues may be contributing to your pain, stiffness, sensitivity, or limited movement — and treats them with comfortable, precise hands-on care. Instead of focusing only on the area that hurts, it considers how different tissue systems may be involved. There's a full explanation on the Fascial Counterstrain page.
How is Fascial Counterstrain different from massage or regular manual therapy?
Massage and general manual therapy tend to work broadly — relaxing tight or sore areas. Fascial Counterstrain is more specific: it tries to identify the particular tissue holding protective tension and quiet it with gentle positioning, rather than working an area as a whole. It isn't massage, and it isn't forceful manipulation.
Is this physical therapy?
Yes — I'm a licensed Doctor of Physical Therapy, and Fascial Counterstrain is the central approach within an individualized plan of care.
What kinds of problems do you treat?
A wide range — back, neck, shoulder, hip, and knee pain; headaches and migraines; TMJ; sciatica and nerve-related symptoms; SI and pelvic pain; pre- and post-operative recovery; concussion and post-concussion symptoms; hypermobility-related issues; and recurring or persistent pain.
Can this help around surgery?
It can. Gentle hands-on care is often well-tolerated before and after a procedure, and it can be a supportive complement to your recovery — it's not a substitute for your surgeon's post-operative rehabilitation plan. If you have surgical restrictions, bring them along; I'll work within them and coordinate with appropriate medical guidance when needed.
What if I have imaging findings?
Bring them — they're useful context. Imaging tells part of the story, but findings on a scan don't always explain symptoms, and people with similar images can feel very different. We'll consider your imaging alongside your history, movement, and assessment to build a fuller picture.
What if I've tried physical therapy before?
You're in good company — a lot of people here have. A different result isn't guaranteed, but sometimes a fresh, more detailed look is exactly what a stubborn problem needed.
Your Visits
What should I expect at the first visit?
We start by talking through your story and history, then move into a movement and clinical assessment and a gentle, tissue-specific Fascial Counterstrain assessment. From there we begin hands-on treatment and talk through what I found and a realistic plan from here.
How long are sessions?
Standard sessions are 75 minutes, one-on-one. The initial evaluation runs about 120 minutes and includes a full history, assessment, and time to begin treatment.
What should I wear?
Wear loose, comfortable clothing you can move in. For some hands-on work it's helpful to access the skin directly, so easy-to-adjust layers are ideal — but your comfort always comes first, and we'll only ever work in ways you're at ease with.
Is the treatment painful?
Generally no. Fascial Counterstrain uses gentle positioning and comfortable contact rather than force. Most people find it calm and easy to tolerate, even when the area being treated is sensitive.
Will I be given exercises?
Yes — when they'll help your progress. If exercises are part of your plan, they'll be specific to you and kept realistic, not a generic printout.
How many visits will I need?
It depends on what's going on, how long it's been there, and how you respond — so there's no one-size answer. After the first visit, I'll give you an honest sense of what I'd expect, and we'll adjust as we go. The work is about creating the conditions for healing — easing protective tension so your body can respond and recover more naturally.
What is your cancellation policy?
Because each visit is a dedicated one-on-one appointment, I ask for at least 24 hours' notice to cancel or reschedule. Late cancellations (less than 24 hours) and missed appointments may be subject to a $50 fee. Life happens, though — if something comes up, just reach out, and I'll always do my best to work with you.
Still have a question?
Book an evaluation when you're ready. Not sure if this is the right fit? Let's talk first — a free 30-minute call to walk through your situation.